Return & Refund Policy

At ARKVEDDA, customer satisfaction is at the heart of everything we do. We strive to deliver premium-quality products that meet your expectations. However, if you are not completely satisfied with your purchase, we offer a transparent and hassle-free Return & Refund Policy to ensure a smooth shopping experience.

By placing an order on ARKVEDDA, you agree to the terms and conditions outlined in this policy.

Return Eligibility

We accept return requests for eligible products within 7 days from the date of successful delivery.

To qualify for a return, the product must meet the following conditions:

The item must be unused, unworn, and unwashed.
All original tags, labels, and packaging must remain intact.
The product must be in its original condition without any damage or alterations.
A valid order confirmation or proof of purchase must be provided.

Products returned without meeting these conditions may not qualify for a refund or exchange.

Non-Returnable Items

For hygiene, safety, and quality reasons, certain products cannot be returned or refunded.

These include:

Products marked as Final Sale or Non-Returnable
Personal care and hygiene products
Gift cards
Customized or personalized products
Products damaged due to misuse or improper handling by the customer

Any item returned without its original packaging or tags may also be rejected.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our Customer Support Team within 24 hours of delivery.

To help us process your request quickly, please provide:

Your Order Number
Clear photographs of the product
Images of the packaging
A brief description of the issue

After verification, ARKVEDDA will arrange a replacement, exchange, or refund, depending on the nature of the issue.

Return Process

Returning an eligible product is simple.

Contact our Customer Support Team within 7 days of receiving your order.
Share your Order Number along with the reason for the return.
Our team will verify your request and provide return instructions.
Securely pack the product in its original packaging.
Once the returned product passes our quality inspection, the refund or exchange process will begin.

Please do not return any product without receiving confirmation from our support team.

Refund Policy

After receiving and inspecting the returned product, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds for prepaid orders will be processed to the original payment method.
Refund processing typically takes 5–7 business days after approval.
Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Shipping charges (if applicable) are generally non-refundable unless the return is due to an error on our part.

Exchange Policy

If you wish to exchange a product due to a size issue, manufacturing defect, or incorrect item received, you may request an exchange within the eligible return period.

Exchange requests are subject to:

Product availability
Successful quality inspection
Eligibility under this Return & Refund Policy

If the requested product is unavailable, an alternative product or refund may be offered.

Cancellation Policy

Orders may be cancelled before they are dispatched from our warehouse.

Once an order has been shipped, it cannot be cancelled. In such cases, customers may request a return after receiving the product, subject to the eligibility criteria mentioned in this policy.

Late or Missing Refunds

If you have not received your refund after the expected processing period:

Check your bank account again.
Contact your bank or payment provider, as processing times may vary.
If the issue persists, please reach out to our Customer Support Team for assistance.

Return Shipping

If the return is due to:

A damaged product
A defective item
An incorrect product shipped by ARKVEDDA

We will bear the return shipping cost.

For returns initiated due to personal preference, incorrect size selection, or change of mind, return shipping charges may be the responsibility of the customer unless otherwise stated.

Policy Updates

ARKVEDDA reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on this page. Customers are encouraged to review this policy periodically.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, our Customer Support Team is always happy to assist you.

Email: arkvedda@gmail.com

Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)

Our Commitment

At ARKVEDDA, we are committed to providing premium products, transparent policies, and exceptional customer service. Every return request is handled fairly and professionally to ensure your shopping experience remains secure, convenient, and trustworthy.

Thank you for shopping with ARKVEDDA. We truly appreciate your trust and look forward to serving you again.